Customer Success Manager Job in Wingify

Customer Success Manager

Wingify 4+ weeks ago

New Delhi, NCT
Not Disclosed
Full-time

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Job Summary

What you will do

Manage the onboarding of new clients
Be responsible for the management of a customer portfolio across the entire lifecycle
Own the success of your portfolio customers on VWO
Help build loyalty by creating an excellent relationship with the customers
Working closely with the training teams, undertake operational and methodological training for your accounts
Support clients in creating and implementing tests, building idea pipeline, and personalization campaigns while working closely with the VWO services team.
Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust
Serve as the link of communication between key customers and internal teams
Analyze and identify new areas for optimization following data analysis
Maximize your portfolio s expansion while minimizing churn and contraction

What we're looking for

Minimum of 3 years working experience in Customer Success or related field
Excellent verbal and written communication skills in English
Analytical thinker who is able to translate complex data into actionable plans
Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works
Knowledge of overall marketing tech, digital marketing is an added advantage
Experience in working with e-commerce, travel, or media companies is a plus
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
Excellent interpersonal skills to strike a connect with diverse people across the globe

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires