Technical Support Executive Job in Whizible - Integrated Saas Platform For Services Companies
Job Description: Provide onsite and offsite support to customers Fieldwork or client visit Providing a demonstration to clients Implementation of product on client-server Develops, presents, and delivers comprehensive presentations to the project team, upper management, and customer personnel in a clear and concise manner. Ensures that products/projects delivered to meet customer requirements and specifications. Requirements: Expert in SQL Queries, SPs & Views writing SQL Server Management Studio knowledge Good Analytical skills Good logical & reasoning skills Excellent communication Experience in managing customer. Key Responsible Areas (KRA s): Writing new stored procedures & views. Perform database maintenance activities. Identify technical bugs using trace the technical issue, product gaps, and trends to relay back to our Product team as recommendations and requests based on user data. Performed User Acceptance Testing (UAT) on new versions of the application. Follow up on existing issues and keep cases updated with current status. Creating technical knowledge base articles and improving existing once. Prepare patch/customization release document and test, release the defect patch. Implement best practices for enhancing the performance of System, Professional team and users. Understand the customer organization process of Project Management and implement the same into Whizible Product (Project Management tool) System at the customer end. Create the product implementation plan with the help of Project Manager and share the same with Customer to execute the same. Manage daily calls with clients to discuss product use cases and issues they may have to help cultivate their relationship with Box and drive retention. Handle production upgrades/Customization deployment activity on onsite/offsite, windows/web service configuration/installation and database maintenance activity to improve the performance of the system. Track and Escalate Helpdesk request and maintain acknowledge, response, resolution and closer as per the different Customer SLA. Qualifications: BE/BTECH Computer Science, IT, MCA Skills project management, SQL queries, Stored procedures, View, SQL service management studio
Fresher
2 - 4 Hires
