Ux Writer Job in Whatfix

What you will do

Alongside our UX writer, you will help to define, prioritize, integrate, systematize, and measure content. In doing so you will help to guide the creation, delivery, and governance of useful, usable content.

Navi foundations and component guidance:

• Help discover, document, educate, onboard, and provide guidance on Navi Design System best practices and usage to ensure cohesion and comprehension
• Help to create content foundations
• Help create content guidelines for different situations within the product (educational, celebratory, introductory, motivational, or errors)
• Help shape content approach to internationalization
• Help shape content approach to accessibility
• Help create guidelines for each component to guide Designers and Product Managers in understanding what content to use for each specific context
• Define accessibility guidelines for each component

Cross-product guidance:

• Partner with UX designers and project managers to solve user and business issues and improve the Whatfix experience, ensuring content and design work together to meet user needs, advocating for users by helping to craft interface content, feature naming, messaging, and other communications for new features or products.
• Help plan and write content design for large cross-pod initiatives like Navigation, Notifications, Search, Browse, Homepage and Marketplace
• Provide ad-hoc content guidance and education to Product Designers and Product Managers
• Audit, edit, and refine content focusing on consistency and UX writing best practices

Service Content and Evangelization:

• Support content evangelization efforts to empower designers and their product teams to work efficiently with quality and consistency and ensure a unified voice across Whatfix
• Help research gaps with and write Navi Service Documentation
• Help define content design for adoption efforts

Evaluating and measuring content:

• Collaborate with UX researchers to conduct user research that will assist in crafting data-driven content
• Measure the effectiveness of content to improve it iteratively

Perks & Benefits (India) #LI-Onsite

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers