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BriefCase

Product Support Engineer Job in Wavemaker

Product Support Engineer

Wavemaker 4+ weeks ago
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Job Summary Product Support Engineer
(Experience: 2 years)

Role

  • Take ownership of customer issues reported and see problems through to resolution
  • Study, diagnose, troubleshoot, and recognize solutions to solve customer issues
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Communicate directly with customers
  • Solve technical problems and always be ready to share knowledge and help.

Skills

  • Strong knowledge on Object Oriented Programming(OOPs) Concepts.
  • Technical background in web-related technologies and basic programming experience with Java, HTML5, JavaScript and CSS
  • Good written and verbal communication skills
  • Good knowledge of Java & Javascript.
  • Good problem-solving skills

Note

  • Willing to work in rotational shifts (24/7)
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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