Product Support Engineer Job in Wavemaker
Product Support Engineer
Wavemaker
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Product Support Engineer
(Experience: 2 years)
(Experience: 2 years)
Role
- Take ownership of customer issues reported and see problems through to resolution
- Study, diagnose, troubleshoot, and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Communicate directly with customers
- Solve technical problems and always be ready to share knowledge and help.
Skills
- Strong knowledge on Object Oriented Programming(OOPs) Concepts.
- Technical background in web-related technologies and basic programming experience with Java, HTML5, JavaScript and CSS
- Good written and verbal communication skills
- Good knowledge of Java & Javascript.
- Good problem-solving skills
Note
- Willing to work in rotational shifts (24/7)
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
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