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BriefCase

Sr. Executive Customer Service Job in Jyoti International Foods Pvt Ltd

Sr. Executive Customer Service

Jyoti International Foods Pvt Ltd 4+ weeks ago
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Job Summary

  • Address queries and complaints of customers over the phone, through emails, in a timely and effective manner
  • Respond to emails and letters from customers regarding queries, in a timely manner
  • Resolve customer complaints / issues received and resolved
  • Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same
  • Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers
  • Good analytical skills
  • Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel
  • Is capable of working in a high pressure environment
  • Relationship building across all levels within the company
  • Excellent written and verbal English communication skills
 Qualification

  • (UG - Any Graduate) and (Post Graduation Not Required) and (Doctorate Not Required) Exposure Previous experience in customer service is preferred Industry FMCG / Foods & Beverage / Hotels / Restaurants / Airlines / Travel
Experience Required :

3 to 5 Years

Vacancy :

2 - 4 Hires

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