Operation Manager Job in Vserve Ebusiness Solutions
Operation Manager
Vserve Ebusiness Solutions
4+ weeks ago
- Coimbatore, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
We are hiring for Operation Manager with Leading E-commerce Company.
Male Candidate
Mandate Skills:-
- People Management.
- Process Development
- Should have exp in Ecommerce
- End to End Operation- First Mile, Mid Mile and Last Mile.
Job Description :
- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment
- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.
- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any
- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
- Ensure adherence to the Service Level Agreements as informed to the customer.
- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.
- Liaison with customer relationship team to ensure seamless customer experience
- Help build and implement SOPs. Manage workflow and day to day operations
- Ensure compliance in hub operations and logistics in all areas.
- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations.
- Explore opportunities for reducing the overall Cost per Delivery.
- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.
NOTE
Work Location : Coimbatore
Male Candidate
Mandate Skills:-
- People Management.
- Process Development
- Should have exp in Ecommerce
- End to End Operation- First Mile, Mid Mile and Last Mile.
Job Description :
- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment
- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.
- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any
- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
- Ensure adherence to the Service Level Agreements as informed to the customer.
- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.
- Liaison with customer relationship team to ensure seamless customer experience
- Help build and implement SOPs. Manage workflow and day to day operations
- Ensure compliance in hub operations and logistics in all areas.
- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations.
- Explore opportunities for reducing the overall Cost per Delivery.
- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.
NOTE
Work Location : Coimbatore
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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