Senior Customer Reliability Engineer, Tanzu (remote) Job in Vmware

The Elevator Pitch: Why will you enjoy this new opportunity?

The Customer Reliability Engineering team is growing with a laser focus of bringing reliability engineering practices to our customers as well as to internal teams we work closely with.

We are amodernSRE team, theoriginalfocus on a Sitehas beenaugmentedby a focus on the Customer after all,not all customers workloads are websites.

We are looking for someone who views Reliability Engineering as a way of life and isinterested inapproaching everything you do with that mindset.

What is the primary need, technical challenge, and/or problem you will be responsible for?

Our customers needa partnertoassist withestablishingandmeetingtheir reliability goals whilebuilding, running and managing production workloads on VMwareTanzu,and similar Kubernetes-based systems.

Conversely, oursales, solutions, support,and product development teamshaveapartnerin us thatis suited to understandreliability engineering, our customersreliability goals,andassociatedchallengeswhilebuilding on or usingour productsand services.As an engineer on this team, you will:

• Exercise your advanced Linux systems and network engineering experience while coaching customers on how-to optimally build, run and manage production workloads using Kubernetes-based systems.

• Teach how-to adopt reliability engineering practices such as error budgets, blameless retrospectives, chaos engineering, etc.

• Take a balanced approach to reduce operational load, where its cost-effective, through software or systems engineering.

• Collaborate directly with customersboth via video and in writing.

• Share your learnings and experiences with the CRE team and others.

• Participate remotely within a fully remote and distributed team.
  

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

• Propose, define,and drive assigned projects to completion, being clear when tradeoffs areneeded,and deadlines need to be adjusted to accommodate higher-priority work.

• Influence continuous improvements in our products by providing opinionated input in feature workstreams.

• Demonstrate a commitment tothe teamSLOs.

• Lead training sessions,e.g.enablingsupport engineers across the globe to support their ability to work with VMwares customers on the front-line.

• Endeavor to complete the Certified Kubernetes Administrator (CKA) exam or similar.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Act as a leader on the team through mentoring others, working collaboratively across other teams within the Reliability Engineering organization as well as scoping and managing team projects.

• Independently and support others in conducting Architecture, Reliability,and Production Readiness Reviews of customer environments, ensuring that the information collected is complete, synthesized and actioned.

• Partner with Program Managers to ensure appropriate customer technical details are understood and tracked,so each time we work with customers, we are bringing forward depth and context.

• Use our ticketing system to triage, prioritize,and engage with customers when they need our assistance, keeping SLAs in mind.

What is leadership like for this role? What is the structure and culture of the team like?

Our culture is rooted in inclusion, collaboration and growth. We are a tight-knit group of adaptive, self-starting and mission-driven individuals with a passion for doing our best work and bringing our best selves.

We make sure to invest time to consider each other's perspectives and to appreciate our efforts and accomplishments. For real, we have an appreciation section during our team meeting! We also share what we have learned with each other, and we care for each other's well being.

The hiringdirectorfor this role is Megan Bigelow, Director of Reliability Engineering. Megan joined VMware as a part of theHeptioacquisition in 2018. Prior to this role, Megan has spent over a decade leading both large and small customer-facing engineering teams. Megan currently leads the Reliability Engineering function within theTanzuRun Manage and Observe pillar, which consists of Reliability Engineers and Program Managers acrossa number ofSaaS services.

The hiring manager for this role is Gustavo Franco, Senior Manager of Reliability Engineering (CRE). Gustavo recently joined VMware after managing CRE, GCP, Incident Response, Disaster Recovery, and other SRE teams at Google for six years. Prior to this, Gustavo was an individual contributor SRE at Google for six years on Google Compute Engine, Google Cloud Storage, Google+, and other products.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting.

• Employee Stock Purchase Plan

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

• Generous Time Off Programs

• 40 hours of paid time to volunteer in your community

• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

• Healthy and local inspired snacks in all our pantries

#TeamTanzu

This position is eligible for TanzuChallenge referral campaign

Category : Engineering and Technology
Subcategory: Site Reliability
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-11-24