Business Analyst I Job in Vmware

BusinessAnalystI- SaaS Billing Operations

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from todays technologies while enabling the integration oftomorrows.

In Worldwide Bookings Operations we are committed to delivering an unparalleled purchasing experience that enables VMwares customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

As aBusinessAnalyst I on the SaaS BillingOperationsteam you will have the opportunity to join an emerging global group which is dynamic and fast-growing.

YourResponsibilities:

• Resolveall types ofbilling disputes and inquiriesfor global customersensuring accuracywithdefinedSLA

• Accurately review and releaseInvoicesfor allSubscriptionserviceswithdefinedSLA

• Adhere toall thecompliance guidelinesincludesrevenue recognition, customer complianceand SOXcontrol

• Support queue managementandprioritization with a focus on SLAand customerescalations

• Review andrelease themonthlyproformainvoicesaccuratelypertaining to SaaS business model

• Work across multiple applications within the SaaS Order Management and Billing system

• Interact with CSM, BU and numerous internal groups as required to support the order to invoice process

• Provide and follow up on suggestions and ideas that enhance processes, customer experience and simplicity of operations

• Handle daily operational issues and drive for improvement

• Run and prepare accurate billing reportsand deliverto respective stakeholders

• Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided

• Participate in projects and initiatives related to quality, data migrationandoperational efficiency

• Deliver on ad-hoc assignments as business requiresand act as SME on various SaaS order and billingfocus areas

• Supportall quarter-end-related activities including readiness control tasks and reporting

• Assist in documenting of processes and procedures and the creation of reports and presentations

• Define best practices to ensure business continuity and audit compliance

You Need:

• 5+years' industry experience in order processing, distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition

• Good understanding of upstream and downstream processes

• Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team

• Ability to investigate andanalyseproblems using good judgment and determine solutions to resolve issues

• Proven task management and prioritization capabilities

• Ability to initiate process improvement plans and work towards change

• Experience collaborating on projects and testing

• Positive, collaborative approach and sound business insight

• Ability to adapt to fast changing and dynamic environment

• Proficiency in Microsoft Office

• Excellent written and verbal communication skills and interpersonal skills

• Ability to work outside of standard office hours as per business requirements

• Good work ethic and sense of responsibility

You Preferably Have:

• Experience in Enterprise SaaS Quote-to-Cash operations

• Strong reporting and analytical skills

• Proficiency inSalesforce?and?ServiceDesk/Jira

• Experience collaborating on projects and testing?

• Proficiency in Oracle or SAP

• Bachelors Degree

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of thesecharacteristics.

Category : Sales
Subcategory: Sales Administration
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2020-11-21