Process Associate Job in Vlaunchu Consultancy

Roles and Responsibilities : We are looking for candidates who will be responsible for providing administrative ,email and support services to our US based clients. You will learn and work in client specific projects and deliver high quality work under minimum supervision. You are required to have experience of fulfilling various administrative tasks, answering emails, handling paperwork, updating databases and following complex process based flowcharts .Our ideal candidate would be zealous in general, quick learner and great multi-tasker. Provide customer support via phone, email, or chat, addressing inquiries, issues, and complaints. Assist customers in a professional and courteous manner, ensuring their questions are resolved or escalated appropriately. Maintain accurate and detailed records of customer interactions and transactions. Collaborate with internal teams to ensure timely and effective resolution of customer concerns. Stay updated with product or service knowledge to provide accurate information to customers. Adhere to company policies and procedures while communicating with customers. Continuously strive to improve customer satisfaction and engagement. Requirements and Primary Skills : Qualification - Graduation in any stream. Languages - Proficient in English , both verbal and written. Administrative Skills: Demonstrated experience in various administrative tasks such as handling paperwork, updating databases, and following process-based flowcharts. Strong organisational skills and attention to detail are essential. Email Communication: Proficiency in written communication, particularly in handling emails professionally. Ability to compose clear and concise messages while addressing client inquiries or concerns. Customer Service: Experience in providing customer support via phone, email, or chat. Ability to handle inquiries, issues, and complaints in a professional and courteous manner. Strong problem-solving skills to ensure customer satisfaction. Multi-Tasking: Excellent multi-tasking abilities to handle various tasks simultaneously while maintaining the quality of work and meeting deadlines. Quick Learner: Ability to quickly grasp new concepts, processes, and tools. Willingness to learn about client-specific projects and adapt to changing requirements. Record Keeping: Accurate and detailed record-keeping of customer interactions and transactions. This involves maintaining organised records for future reference. Team Collaboration: Collaborate effectively with internal teams to ensure timely and effective resolution of customer concerns. Strong interpersonal skills to work collaboratively in a team environment. Product/Service Knowledge: Stay updated with knowledge about the company's products or services. Being able to provide accurate and up-to-date information to customers is crucial. Adaptability: Ability to adapt to evolving processes, client requirements, and company policies. Being flexible and open to change is essential in a dynamic environment. Zealous and Proactive: Demonstrated enthusiasm and passion for delivering high-quality work. Being proactive in addressing tasks and taking initiative to provide excellent customer service. Problem-Solving: Strong analytical and problem-solving skills to address complex customer concerns and find appropriate solutions. Attention to Policies: Adherence to company policies and procedures while communicating with customers and handling their inquiries or issues. Customer-Centric Approach: A genuine desire to help customers and ensure their needs are met. A customer-centric mindset is key to providing exceptional service. Cultural Awareness: Sensitivity to cultural differences and the ability to communicate effectively with a diverse clientele. Time Management: Effective time management skills to handle multiple tasks efficiently and prioritise them based on urgency. Technology Proficiency: Familiarity with relevant software tools, databases, and communication platforms used for customer support and administrative tasks.