Assistant Manager - Management Accounts Job in Vistra

Key Responsibilities

A. Service Delivery & escalation handling

• Accuracy level 99% Timeliness 100%
• 1. Ensuring all the deliverables are accurately completed on time as per the agreed SLA with the client
• 2. Perform necessary checks to maintain quality standards of deliverables
• 3. All the deliveries meet internal quality standards as defined time to time.

B. Client/Stakeholder engagement

• 1. Establish and maintain professional engagement with internal and external stake
• holders to ensure delivery standards are adhered.
• 2. Any Feedback from stakeholders to be acknowledged all the time to maintain relationships.
• 3. Red flags, if any to be raised well in advance to the Sr Management with suggestive
• corrective actions .
• 4. Should have an updated issue resolution contact list whose who
• 5. Seek guidance from Sr Management in case of sensitive issues which are not
• understood well (out of control of self-influence)

C. Adherence to Internal processes Regularity

• Accuracy level 99%
• 1. Timely daily submission of AGRESSO.
• 2. Compliance to Internal HR and business processes.
• 3. Every flagged issue should be registered in the
• Salesforce/ relevant issue management tool.
• 4. Ensure that the team follows the internal processes to raise the issue on time for AM
• to follow the above.
• 5. Any learning from issues handles translate into process improvement, team learning
• and knowledge sharing with peer groups.

D. SOP documentation, timely and regular updates

• 1. Creating and documenting Standard operating procedures for the processes handled.
• 2. In case of approved changes, the same needs to be updated within 5 working days and
• informed to the identified group.

E. Individual development Regularity

• Attendance Level Not less than 98%
• Average Score Not less than 95%
• 1. Ensure the personal development plan is followed.
• 2. Trainings relevant to competence development are attended.
• 3. Work with the training department to ensure that development areas are covered.
• 4. Reinforce new learning within the team.

Professional Qualifications

CA/ CA Inter/MBA