Technical Support Engineer Job in Vanu
Technical Support Engineer
Vanu
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Key Job Responsibilities:
- Provide technical support by email, phone & CRM Service Requests to resolve issues in
customer networks - Develop a general understanding of OS and software applications related to company
products and services - To provide support and guidance to customers for operations and maintenance of
2G/3G/4G radio access networks - Identify and correct operational issues in customer networks
- Configuration of radio access network equipment and related software from central
office - Support customer lab and customer markets for software and hardware new feature
introduction - Understanding and ability to organize the field trials of greenfield networks
- Create and execute the test cases for acceptance of NE in customer networks
- Analysis of KPIs to identify and resolve customer complaints
- Troubleshoot issues by analysing device logs and call traces
- Work with Engineering and SQA to identify and resolve technical issues
- Provide training to clients in the use of Vanu products
- Perform software upgrades and migration in production networks
- Create and maintain account updates using company s CRM software
- Create and maintain documentation of all incidents
Minimum Requirements:
- Bachelor s in science or Engineering Degree or equivalent Technical Degree and 6 8
years of work experience - Must be willing to work flexible hours including availability at nights and weekends for
remote support as required - Work experience in NOC or Customer support in a service provider or OEM
- Understanding of GSM, 3G and LTE architectures and call flows will be an advantage
- Solid verbal, written and interpersonal communication skills
- Ability to adeptly solve problems
- Computer skills: knowledge of Linux Operating systems, Cisco Routers and switches,
capturing and decoding network packet captures, network monitoring tools and utilities
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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