BriefCase
BriefCase

Technical Support Engineer Job in Vanu

Technical Support Engineer

Vanu 4+ weeks ago
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Job Summary

Key Job Responsibilities:

  • Provide technical support by email, phone & CRM Service Requests to resolve issues in
    customer networks
  • Develop a general understanding of OS and software applications related to company
    products and services
  • To provide support and guidance to customers for operations and maintenance of
    2G/3G/4G radio access networks
  • Identify and correct operational issues in customer networks
  • Configuration of radio access network equipment and related software from central
    office
  • Support customer lab and customer markets for software and hardware new feature
    introduction
  • Understanding and ability to organize the field trials of greenfield networks
  • Create and execute the test cases for acceptance of NE in customer networks
  • Analysis of KPIs to identify and resolve customer complaints
  • Troubleshoot issues by analysing device logs and call traces
  • Work with Engineering and SQA to identify and resolve technical issues
  • Provide training to clients in the use of Vanu products
  • Perform software upgrades and migration in production networks
  • Create and maintain account updates using company s CRM software
  • Create and maintain documentation of all incidents

Minimum Requirements:

  • Bachelor s in science or Engineering Degree or equivalent Technical Degree and 6 8
    years of work experience
  • Must be willing to work flexible hours including availability at nights and weekends for
    remote support as required
  • Work experience in NOC or Customer support in a service provider or OEM
  • Understanding of GSM, 3G and LTE architectures and call flows will be an advantage
  • Solid verbal, written and interpersonal communication skills
  • Ability to adeptly solve problems
  • Computer skills: knowledge of Linux Operating systems, Cisco Routers and switches,
    capturing and decoding network packet captures, network monitoring tools and utilities
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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