BriefCase
BriefCase

Technical Support Engineer Job in Algoworks Technologies Private Limited

Technical Support Engineer

Algoworks Technologies Private Limited 4+ weeks ago
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Job Summary
    Job Description:

  • Triaging incoming tickets, performing analysis, and resolving customer issues.
  • Maintaining effective client communication throughout the incident life-cycle.
  • Maintaining accurate information pertaining to all aspects of the incidents.
  • Analyzing customer data and providing customers with audit information or breakdowns of headline figures.
  • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites.
  • Implementing ad-hoc configuration changes.
  • Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.
  • Answering Client Tickets, calls and emails.
  • Resolving client incidents and/or escalating where needed.
  • Monitoring and responding to monitoring events.


    • Essential Requirements:

  • You have exceptional attention to detail.
  • You are comfortable analysing, transforming, and generally working with large datasets.
  • You have a passion for helping others and thrive on solving problems.
  • You are great at communicating technical concepts to customers and colleagues both verbally and in writing.
  • You are logical and insightful when troubleshooting problems.
  • You flourish in a dynamic high-pressure environment and can prioritize incoming and existing tasks according to urgency and impact.


    • Desired Requirements:

  • You have experience using SQL.
  • You have worked with Troubleshooting, Debugging.
  • You understand computer logic and/or programming concepts.
  • Previous experience of Atlassian JIRA/JIRA Service Desk.
  • Debugging Expertise after analyzing logs, services, and applications.
  • Must-Have understanding of Incident Management.
  • ITIL Certified.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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