It Operation Support Engineer Job in V2soft
It Operation Support Engineer
V2soft
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Summary:
* Takes ownership of customer issues reported and see problems through to resolution
* Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
* Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provides prompt and accurate feedback to customers
* Ensures proper recording and closure of all issues
* Prepares accurate and timely reports
* Documents knowledge in the form of knowledge base tech notes and articles
* Strong expertise in Installing, Configuring and Troubleshooting Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring
Essential Job Functions:
Takes ownership of customer issues reported and see problems through to resolution
* Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
* Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provides prompt and accurate feedback to customers
* Ensures proper recording and closure of all issues
* Prepares accurate and timely reports
* Documents knowledge in the form of knowledge base tech notes and articles
Other responsibilities:
* Be part of on-call rotation
* Support off-hour QA and production releases
* Work with develops to troubleshoot issues
* Attend daily standups
* Create and maintain support documentation
Min Qualifictions and Job requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems, utilities and scripting
* Strong problem-solving skills
* Excellent client-facing skills
* Excellent written and verbal communication skills
* Experience with Microsoft Azure, including Azure Kubernetes Service (AKS)
* Experience with experience programming SQL in a Hadoop/Cloudera distributed data environments
* Experience automating routine data tasks using various software tools, and CI/CD (e.g. Jenkins, Nexus, SonarQube, Rundeck)
* Takes ownership of customer issues reported and see problems through to resolution
* Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
* Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provides prompt and accurate feedback to customers
* Ensures proper recording and closure of all issues
* Prepares accurate and timely reports
* Documents knowledge in the form of knowledge base tech notes and articles
* Strong expertise in Installing, Configuring and Troubleshooting Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring
Essential Job Functions:
Takes ownership of customer issues reported and see problems through to resolution
* Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
* Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provides prompt and accurate feedback to customers
* Ensures proper recording and closure of all issues
* Prepares accurate and timely reports
* Documents knowledge in the form of knowledge base tech notes and articles
Other responsibilities:
* Be part of on-call rotation
* Support off-hour QA and production releases
* Work with develops to troubleshoot issues
* Attend daily standups
* Create and maintain support documentation
Min Qualifictions and Job requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems, utilities and scripting
* Strong problem-solving skills
* Excellent client-facing skills
* Excellent written and verbal communication skills
* Experience with Microsoft Azure, including Azure Kubernetes Service (AKS)
* Experience with experience programming SQL in a Hadoop/Cloudera distributed data environments
* Experience automating routine data tasks using various software tools, and CI/CD (e.g. Jenkins, Nexus, SonarQube, Rundeck)
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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