Software Support Engineer Job in Ust
Software Support Engineer
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
JOB DESCRIPTION Job Title: Software Support Engineer UST Title: Developer III- Software Engineering Who we are: At UST, we help the world s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact touching billions of lives in the process. Visit us at UST.com. The Opportunity Provide SW Support for Client products installed at customer sites around the world. Work with global support functions, R&D , HW and Application teams to make sure tools function as designed. Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes Independently resolve customer complex issues by analyzing product and systematic issues (SW, IT, databases) Provide troubleshooting plans and technical solutions Reproduce customer issues, find root cause Proactively identify points of failure, and drive for resolution Involvement in new SW development Take part in SW development road map milestones, new features reviews and demos Provide support-related inputs to be included in next versions Participate in new products introduction On-site Projects: Perform new installations/SW upgrades Troubleshoot complex cases and support local teams. Support Infrastructure: Develop training programs for field engineers Proactively drive support-related features development Initiate Support-related Specs, improvements, utilities Document solutions, procedures, best known methods Skills Required: Experience of directly supporting enterprise-level customers. At least 3 years experience in Technical Support or a position of similar as Tier 3 Excellent time management, decision making, prioritization and organization skills. Proven experience in learning and understanding multi-disciplinary, large scale systems Willingness to work off hours and weekends Team player with fantastic communication and collaboration skills Excellent English verbal and written Proven experience with Microsoft \Linux operating systems. Willingness to travel up to 20%
Fresher
2 - 4 Hires
