Project Manager Job in Ushur

Responsibilities:

• Work with CSMs to ensure all aspects of customer POC, implementation, and onboarding run smoothly and efficiently.

• Collaboratively develop and build a detailed project plan to monitor and track progress

• Coordinate internal resources for flawless execution of multiple projects
• Track project performance through the use of data and analytics
• Coordinate and communicate frequently with customers on project status and project needs

• Coordinate and attend project meetings. Lead meetings where assigned.
• Direct project correspondences by preparing and reviewing project proposals,memos, status reports, meeting minutes and emails - ensuring all necessary materials are current, properly filed and stored

• Prepare customer analytics and provide insights
• Prepare presentations for customer and internal meetings
• Manage internal CS Operations projects
• Manage customer reported issues for assigned accounts

• Adhere to budget by monitoring expenses and implementing cost-saving measures

• Work with multiple CSMs and customers across multiple concurrent projects
• Work closely with CSMs and customers on large, complex, multi-team customer accounts

• Mentor Project Coordinators
• Help foster company-wide culture of Customer Success

• Undergraduate degree OR 3+ years of work experience in a project-based or administrative role in an software/IT environment
• Minimum 2-3 years of experience in a customer facing role
• Agile project management certification or experience preferred
• Superb verbal, written, and interpersonal skills, with the ability to capture both the words and essence of a conversation

• Excellent problem solving and organizational skills
• Ability to multitask while maintaining strict attention to detail
• Experience with a project management software
• Ability to learn systems and business processes quickly
• Ability to manage multiple projects within time, schedule and quality constraints
• Resourcefulness, discovering creative ways to get things done
• Ability to map out and operationalize processes a plus
• Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a can do attitude