BriefCase
BriefCase

Customer Success Manager Job in Urjanet

Customer Success Manager

Urjanet 4+ weeks ago
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Job Summary

Responsibilities

  • Lead the onboarding process for new customers and serve as their primary point of contact
  • Influence achievement of customer outcomes by collecting customer feedback and analyzing relevant metrics
  • Create and deploy customer training programs for onboarding and adoption stages of the customer journey
  • Collaborate with customer support teams to provide technical support for Urjanet s data feed and APIs
  • Lead best practices for project management including planning, executing, monitoring, and closure of projects
  • Manage a portfolio of customer accounts ranging from enterprise to small scale engagements
  • Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes
  • Identify reporting requirements to support monitoring SLAs within customer contracts
  • Collaborate with account management team for renewal, expansion and churn prevention activities
  • Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience
  • Coordinate with Urjanet s offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant
  • Develop, maintain, & improve processes surrounding customer acceptance of Urjanet data delivered
  • Create/update internal & external documentation to help support all customer processes

Requirements

  • Bachelor s/Master s degree
  • Must have background in SaaS company and API integrations and supports
  • 3-8 years of professional service, solution implementation and/or technical supportexperience
  • Individual contributor
  • Successfully managed multiple customer engagements simultaneously
  • Experience with customer account/relationship management
  • Experience managing large scale projects
  • Proficient in Microsoft Office (Excel, PowerPoint & Word)
  • Ability to adapt to changing work environments and priorities
  • Very strong goal orientation, work ethic and sense of personal accountability
  • High energy, passion, a sense of humor and a strong ability to work with minimal
    direction and guidance
Experience Required :

4 to 8 Years

Vacancy :

2 - 4 Hires

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