Customer Success Manager Job in Aahaa Stores Private Limited
Customer Success Manager
Aahaa Stores Private Limited
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
- 4+ years of customer success experience from a technology/product organisation (Preferably SAAS).
- Be the prime contact for the customers post-sales and train them on the product.
- Build a fantastic relationship with the customers and their stakeholders. Provide a seamless level 1 support for the platform.
- Identify, establish and monitor metrics to increase the platform adoption and ensure renewals.
- Collect the customer feedbacks and communicate that to the product and engineering team.
- Deep dive into usage metrics and identify upsell opportunities.
- Initiate regular meetings and quarterly reviews with your customers.
- Document best practices and suggest improvements proactively.
- Excellent articulation of thoughts, communication and presentation skills.
Experience Required :
Minimum 4 Years
Vacancy :
2 - 4 Hires
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