Deputy Manager Operations Job in Unitedhealthcare

Primary Responsibilities: Planning, developing and managing the quality and productivity of Production (Claim) teams Coordinating project(s) issues with the Service Delivery Leader Aligning with key business partners to serve customers Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability Working with business partners to identify ways to improve business processes Assisting in building, reviewing and adhering to the annual business plan Controlling expenses and increasing profitability via productivity and quality gains Working with the MT s / AM s and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals Reviewing work results of the team and their pattern of handling claims queues and adjustments Developing, motivating and retaining employees and challenging the team to set ambitious goals Providing regular performance feedback and giving frequent formal and informal coaching sessions Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer Identifies and leverages internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives Identifies trends and issues and recommend solutions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate Overall experience of 6 7 years, with a minimum of 3 years in the role of an Assistant Manager Minimum 2 years of working experience in BH Claims process Demonstrated ability to lead a team in an operational environment Proven excellent organizational skills and ability to prioritize and multi-task Demonstrated ability to work collaboratively with subordinates, peers and senior management