BriefCase
BriefCase

Sr. Support Engineer It Support Job in Uniphore

Sr. Support Engineer It Support

Uniphore 4+ weeks ago
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Job Summary Overall Experience: 6 to 8 yearsQualification: Any Degree or equivalent experienceCertification: MCITP/CCNA/ certification is mandatory or equivalent experienceRole Requirement: Strong understanding ofIT infrastructureand network hardware Responsible for managing activities related to Infrastructure, network administration, Voice/Data, Microsoft O365 administration, System & Application License, and IT security areas. Ability to think through problems and visualize solutions. Ability to implement, administer and troubleshoot desktop/laptop/server infrastructure devices, including wireless access points, firewall, routers, switches & controllers

Job Requirements Key Accountabilities

    • Respond to support requests via emails/tickets and phone calls within response time SLAs
    • Co-ordinating with multiple teams & vendors
    • Good knowledge in desktop & laptop troubleshooting
    • Good understanding & troubleshooting knowledge in Active directory servers & group policy management.
    • Must be updated with all the latest technologies in the current work scenario
    • Manage onboarding & offboarding employees' IT asset and Emails (O365), etc.
    • Experience in O365 configuration of policies and azure active directory
    • Email backup and restoration of exchange O365
    • Good knowledge with networking concepts like (IP subnet, OSI layers etc.)
    • Good knowledge in Cisco L2 & L3 switches
    • Good knowledge of Fortinet & Meraki Firewalls
    • Basic understandings of network security and infrastructure security
    • Experience in handling latest products like ETP, ATP & EDR.
    • Good knowledge in installing & troubleshooting 8.1 and Windows 10.
    • Good knowledge in installation of Windows Servers 2008 /2012/2016/2019
    • Well known knowledge in RAID-0,1, 5, & 10 and its concepts
    • Good understandings in ADS, DHCP & DNS concepts
    • Basic knowledge about Microsoft Compliance.
    • Analyzing the lease line issues and logging complaints and keep a track of it.
    • Installations of Antivirus and patch management for Windows is required.
    • Good Understanding of Network VPNs.
    • Basic Knowledge in SQL, MS SQL, Java Apache Tomcat.
    • Good Knowledge in SVN / GIT Lab Server and providing user permission
    • Configuring & monitoring CCTV and various other systems
    • Understanding the concepts of IPPBX & PRI lines
    • Basic knowledge in Cisco Video Conferencing solutions
    • Must be good in creating IT policies and procedures
    • Must be capable to handle Cisco telephony infrastructure
    • Co-ordinating with vendors for purchase or any issues
    • Hands on experience with IT peripheral Audit is an added advantage
    • Basic knowledge inLinux& its commands is required
    • Knowledge in Microsoft Azure / AWS cloud is an added advantage

Personal profile:

    • Very good English communication skills (concise writing and orally convincing);
    • Very good interpersonal relation skills;
    • Able to engage and influence others in order to obtain sufficient follow up and attention;
    • Ability to work in a complex environment;
    • Eager to learn and continuously develop personal and technical capabilities.
    • Flexible to extend working hours if needed
    • Collaboration with other teams
    • Execution Leadership
    • Strong organizational skills
    • Self-motivated & Independent
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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