Sr Support Engineer Job in Cadenz.ai
Job Summary
- TheDataTeam is looking for a Sr Support Engineer who will be responsible for the following:
- Troubleshoot tickets in data applications, including by triaging to the team
- Identify Root Cause across the technology stack of cloud, frontend, backend, database, and big data
- Handling customer communication proactively
- Working with development team for issue resolution, as required
- Managing ticketing system and ensuring comprehensive knowledge base of FAQs and best practices is kept up to date
- Maintaining and updating technical documents and procedures
- Mentoring juniors in a dynamic team setting
- Manage stakeholders with proactive communication upholding TheDataTeam's brand and values
- Key skills:
- Strong problem-solving ability
- Total 5+ years of experience in support with a minimum of 3 years of experience in supporting big data applications and platforms
- Should have supported one of the Hadoop distributions (e.g. Hortonworks or Cloudera)
- Should have supported API-driven applications (e.g. REST) including backend databases
- Experience in at least one cloud environment (GCP/AWS/Azure) is preferred
- Hands-on experience in Incident and Problem management.
- Should have good code review and debugging skills
- Troubleshooting and identifying Root Cause analysis like Fishbone analysis & PERT chart.
- Good knowledge of the ITIL framework, certification would be an added advantage.
- Handling customer communication and should have used collaboration tools like Remedy / Jira or any other ticket tools.
- Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Minimum Bachelor degree in Computer Engineering or IT
Experience Required :
5 to 8 Years
Vacancy :
2 - 4 Hires
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