Technical Support Lead/manager Job in Unilog Content Solutions Pvt. Ltd.

Technical Support Lead/manager

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Job Summary

Essential skills

  • Java / J2EE experience 5+ Years
  • Product Support/ L3/ L4 for 2 to 5 years,
  • Lead / Manager experience in support for 2 + years

Responsibilities

  • Trouble shooting of customer issues
  • Developing new solutions, enhancements and platform improvements
  • Good understanding of development, configuration and databases
  • Working with dev ops team for servers, deployment, network to solve infra issues
  • Technically lead the team with providing solutions to the issues
  • Ensure the team and department SLA s are achieved for all the tickets
  • Customer engagement
  • Project Management

Skills

  • Ability to analyse and problem solve
  • Good experience in system design and architecture
  • Analyse and validate requirements
  • Sound development experience
  • Troubleshooting and configuration skills
  • Knowledge of technical IT solutions
  • Understanding of new systems and technologies
  • Technical know-how of IT products and services
  • Excellent communication skills & team player

What do we offer?

  • Generous leave policies
  • Sustainable work-life balance and flexibility
  • Competitive salaries as per the Market and Technical Skill sets
  • Good Career Progression
  • Ability to work and explore and develop your technical skills
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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