Customer Relations Executive Job in Ultiwise Consult
Customer Relations Executive
- Kolkata, West Bengal
- Not Disclosed
- Full-time
- Permanent
Job Description
Job title : Executive Customer Relations / Assistant Manager Customer Relations
Grade: 5/6
Work Location: Any of the Branches in West Bengal
Experience : 2 to 9 years
Age : 21 - 32
Reports to: Branch Manager
Roles and Responsibilities:
1) Pre- Disbursement Activity:
Handling foot falls at the dealerships and dealership related activities.
Field Investigating Activity.
Lead generation through promotional activities conducted by SFL.
Collection of prospective customer information.
2) Disbursement:
Processing application for approval.
Obtaining documents from customers for payment.
Collection invoice/Insurance and other respective papers.
Processing the loan documents for payment.
3) Post Disbursement:
Confirmation of delivery of vehicle finance processed.
Collection of registration certificate if applicable.
Collection of insurance policy if applicable.
4) Recovery Management:
Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.
Skills Required:
Good communication skills and presentation skills.
Marketing and negotiating skills.
Knowledge about latest products in the market and ability to adapt to changes.
Organizing and Enthusiasm ( Positive Energy and Focus )
Logical reasoning and able to perform in enterprising roles
Risk analysis and management.
Education Requirements: Any Graduate (Preferably with a Commerce Background) or Post Graduate
Work Experience: 1 - 5 years in Commercial Vehicle Finance / Construction Equipment Finance, Farm Equipment Finance & Car Financing
Qualification : Any Graduate (Preferably with a Commerce Background) or Post Graduate
2 to 9 Years
2 - 4 Hires
