Customer Relationship Officer Job in Ujjivan Small Finance Bank Ltd

Customer Relationship Officer

Ujjivan Small Finance Bank Ltd 4+ weeks ago

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Job Summary

Any graduate
Knowledge of local language and area with good communication skills local hire
Should be able to communicate in local language
Identify and conduct surveys of new working areas for group formation.
Conduct projection meeting and form groups
Conduct Compulsory Group Training of Groups
Fill relevant profile forms with 100% accuracy and collect supporting documents.
Make Customer House visits and cross verify the household assets details furnished by the customer.
Conduct Center meeting as per scheduled time and day without fail and maintain above 95% customer attendance.
Manage the total loans given out to customer.
Fill loan application form necessary documents for loan disbursement.
Conduct 100% loan utilization check within 7 days from the day of disbursement.
Motivate the customer for on time loan repayment.
Monitor the customer for better control over the program.
Retain customers & minimize dropouts.
Promptly resolve all enquiries & complain of Customer.
Maintain good relationship with customers and local people to improve the program.
Field Job.