Technical Support Executive Job in Trueline Solution

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be a team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolve
• Working with customers to identify software problems and advising on the solution.
• Logging and keeping records of customer/ employee queries.
• Ability to give software Demo to customers.
• Updating self-help manual so customers/ employees can try to fix problems themselves.
• An in-depth understanding of the software customers is using.
• An ability to assess each customer or employee's IT knowledge levels.
• Logical thinker & Ability to deal with difficult callers.
• Good communication skills.
• Good analytical and problem-solving skills

Job Types:Full-time, Walk-In

Salary: 10,000 - 15,000 per month

Language:English (Preferred)

Experience:1-year Experience & Fresher

work:1 year (Preferred)
Customer Service:1 year (Preferred)
total work:1 year (Preferred)
Education:Bachelor, BCA (Preferred)

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be a team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolve
• Working with customers to identify software problems and advising on the solution.
• Logging and keeping records of customer/ employee queries.
• Ability to give software Demo to customers.
• Updating self-help manual so customers/ employees can try to fix problems themselves.
• An in-depth understanding of the software customers is using.
• An ability to assess each customer or employee's IT knowledge levels.
• Logical thinker & Ability to deal with difficult callers.
• Good communication skills.
• Good analytical and problem-solving skills

Job Types:Full-time, Walk-In

Salary: 10,000 - 15,000 per month

Language:English (Preferred)

Experience:1-year Experience & Fresher

work:1 year (Preferred)
Customer Service:1 year (Preferred)
total work:1 year (Preferred)
Education:Bachelor, BCA (Preferred)