Senior Cloud Operations Engineer Job in To The New

Key Responsibilities:

• Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres

• Provide second level contact to customers and respond to reported issues within the agreed SLAs and act as a shift lead for team handling first level of support

• Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments

• Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc.

• Augment the DevOps team to perform break/fix tasks on customers cloud infrastructure after due diligence and discussion with the requisite stakeholders

• Become the primary point of contact for customers and participate in regular cadence calls for business improvement

• Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise

• Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc

• Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved

• Setup, deploy and manage applications on different cloud platforms as per customer need

• Utilize excellent customer service skills and exceed customers expectations

• Innovate and actively look for improvements in overall infrastructure, performing critical PoCs for improving customer experience & improved stability of the cloud infrastructure

• Troubleshooting system and network problems and diagnosing and solving system issues.

• Setting up new users' accounts and profiles and dealing with password issues;

• Rapidly establishing a good working relationship with customers and other professionals

• Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK

Must Have:

• B.E/B.Tech/MCA, with at least 4 years experience in managing an infrastructure

• Experience working in 24x7 Support Environments on help desk tickets

• Experience with Linux servers in virtualized environments

• Experience in managing infrastructure for public facing PHP or Java web-applications

• Strong experience with Web server like nGinx, Apache

• Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.

• 6 months in AWS Administration experience

• Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc

• Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc

• Experience in creating process documents for help desk support

• Effective written and verbal communication skills

• Willing to work in 24*7 rotational shift job

Good to have:

• Experience on Docker, Kubernetes etc.

• Experience with configuration tools like Chef, Puppet or Ansible

• Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.

• Administration experience on AWS

• Certifications in RHEL, AWS or Microsoft Azure