Senior Application Support Analyst Job in Tmf Group

Job Purpose

We are looking for a Senior Application Support Analyst to join our team and help to drive & support digital operations tools & related applications. In this role, the successful candidate will need to: Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal teams. Support and lead the team of Application support and meet the request resolution within specified timelines. Sets priorities for self and team to ensure task completion, coordination of work activities with Global Application support Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL processes along with TMF's best practices and guidelines. Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment. Attend internal and vendor facing meetings as and when needed. Publish data and MIS reports for application support to the management. Maintain Application support document library. Liaise with TMF Internal IT team in gathering required information around applications. The role will report to a Global Application Support Manager. KEY RESPONSIBILITIES You will be focussed onappliaction support under digital operations, Responsibilities will include: Analyse, design, and improve our application support processes. Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery. Utilise ITIL framework in day to day support activities. Support and train new team members. Be a champion of our TMF Operating model. Join our operations function Support and drive innovation across a global TMF Group Localising the Global World TMF Group helps its clients operate internationally and belong wherever they are in the world. We do this by making sure they are properly set up to do business in any country and compliant with local and international regulations. In today s environment, increasing business complexity means that a one size approach doesn t fit all - and the penalties for getting it wrong are getting heavier. Operating in over 80 jurisdictions we provide our 15,000 clients with on-the-ground compliance and administration services so they can venture further. We keep things running seamlessly, giving them the peace of mind to focus on the bigger picture. Our people localise the global world to help businesses succeed, which in turn helps communities to prosper. We firmly believe that the only way to be truly global is to put local first, which is what our team of 7,000 in-country experts do for businesses of all sizes, every day. KEY REQUIREMENTS Experience. Overall 7-9 years of application support experience within a leading management consultancy or equivalent. Build strong relationships with IT and Business stakeholders Working effectively and delivering at pace within a global team. Excellent English written and spoken communication skills. Technical expertise: 5-6 years experience in Incident management/ application Support. Analytical and problem solving skills. Qualifications Graduate Degree ITIL foundation knowledge Understanding of support framework GLOBAL REACH, LOCAL KNOWLEDGE