Aws Cloud Operations Specialist (application Support) Job in Tieto Software

About us

Energy Components Global Solutions is a product suite developed by Tieto for the Oil and Gas industry. It monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world.

Tieto also offers Industry standard for oil companies operations of personal transport, logistics and safety.

Primary Accountabilities and Deliverables

• Build, operate and support Tieto O&G cloud environments
• Respond to support requests via tickets and collaboration tools within response time SLAs
• Troubleshoot performance degradation or loss of service as time critical incidents
• Building customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
• Ownership of issues, including collaboration with other teams and escalations

The effectiveness of the role will be measured in the following areas

• The provision of Cloud Platform and related services in measurement against the agreed SLAs
• The safe and stable integration of new projects into the existing platform.
• Flexible to adopt new technology learning

Essential skills and attributes:

• Application Server support
  • 5+ years of hands on experience to support production application on on-premise as well as AWS platform
  • Experience on monitoring application, logs analysis
  • Planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
  • Analyze production issues to determine root cause and provides fix recommendations to the development team
  • Onboard & Support applications in production.
  • Create, develop, and track solutions to application errors reported
• AWS
  • Deep understanding of AWS Global Infrastructure and key services
  • AWS Infrastructure monitoring and management
  • AWS service/product experience/understanding AWS CloudWatch, AWS GuardDuty, EC2, RDS, ELB, AWS Config, CloudFront
• Scripting and Automation
  • Competence using lambda, CloudFormation, Terrraforms, Ansible
  • Experience in Powershell/Python/Yaml scripting
• Design and implementation
  • Experience in designing and implementing high-availability solutions in AWS for application
• Training and Certifications
  • Understanding of ITIL

Additional Preferred experience

• AWS Certifications
• Knowledge of configuration & integration of tools like Datadog, PagerDuty
• Knowledge of Wildfly
• Working in shifts 24x7 and on-call
• Process compliance as per SOC2 requirements

As a person you are:

Proactive and have practical approach to implementation for all theoretical Information Security / Quality models.
Is able to challenge pre-set standards across organization with leadership while collaborating with everyone. Is able to take everyone together to achieve goals.
Has same values as Tieto values

We Offer:

Excellent Growth opportunities, Freedom to innovate world class solution to our clients.