Infrastructure Specialist Cloud Application Operations Job in Outworks Solutions

Infrastructure Specialist Cloud Application Operations

Outworks Solutions 4+ weeks ago

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Job Summary

Responding to Phone, Chat and E-mail support requests
Maintaining and updating guides, knowledge-based articles, and instructions
Working with subject matter experts to identify resolutions to problems
Generate ideas to automate current processes; Perform project-related duties, as assigned or requested
Keep current with alternative information systems and technology, and make recommendations consistent with the business and systems strategies
Handle unexpected application Outages Incidents Tracking customer requests to closure Skill Set.
Above all, a customer service desk associate should be personable and enjoy working with people.
Take ownership of all tasks and committed to high-quality results
Strong organizational skills; ability to multitask; detail-oriented
Good verbal and written communication skills; A track record of self-improvement and continuous learning
Enter issues via a problem tracking tool (JIRA)
Good sense of humour has fun in pressure-filled moments
An entry-level understanding of relevant technologies, solutions, troubleshooting and support
Associate Degree in Information Technology or equivalent experience preferred
Monitor the health and status of current systems; Understanding of product workflows in an operational setting
Provide customer follow-up to ensure questions have been answered and collect satisfaction feedback
Possess a genuine desire to help others

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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