Customer Support Associate Level 2 Kyc Escalations Associate Job in Tide Platform Limited

Customer Support Associate Level 2 Kyc Escalations Associate

Tide Platform Limited 4+ weeks ago

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Job Summary

You have excellent communication skills and a positive goal-oriented attitude
You have C1 level of spoken English
You are comfortable using industry tools like Kustomer, GSuite, and Jira
You are confident talking with our customers and walking them through difficult situations
You are always on the lookout for recurring issues and help create new workflows to solve them
You have really strong organisational skills
Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience
Experience with KYC is a plus
You have at least an 1.5 years of experience working in International customer support on inbound or outbound phone line