Tech Support Engineer Job in Tibco Software Inc
Tech Support Engineer
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Position Summary Technical Support Engineer is responsible for providing technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent may assist less senior colleagues, using fundamental technical troubleshooting skills obtained through previous experience to isolate, analyze, and provide resolution to customer issues of moderate to high complexity, with little instruction from team leads and/or management. Roles & Responsibilities * Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access. * Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. * Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals. * Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles * Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Fresher
2 - 4 Hires
