Sr. Technical Account Manager Job in Tibco Software Inc
Sr. Technical Account Manager
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Role Responsibilities Act as primary post-sale customer contact for Priority customers, managing both the IT line of business and key customer stakeholders Manage customer adoption lifecycle; raise customer risks/blockers, where appropriate Investigate the clients business objectives, anticipate current and future technology needs, develop a strategic technology solution roadmap, and lead the proposed solution work-streams to bring customers to that future state Assess and address gaps that can hinder overall implementation, rollout and/or adoption of Citrix Solutions Oversee holistic post sales customer experience, while leveraging peers in support, engineering, consulting, and education to address customer issues Independently de-escalate/defuse complex customer situations by using appropriate communication planning and follow-through that helps drive confident communication May lead large projects or processes that span outside of the immediate job area Solve problems through prior experience and analysis of issues Able to travel as required (up to 30%) Basic Qualifications University Degree or equivalent experience and minimum 5 years relevant experience; or masters degree with 3 years relevant experience Strong business acumen and technical aptitude Record of accomplishment leading successful solution outcomes within medium to large organizations Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems Ability to work across teams to find most appropriate solutions Able to cater verbal and written communication to a full spectrum of target audiences Preferred Qualifications Technical Consulting or Customer Success background 3+ years ofvirtualization/virtualizationexperience 3+ years of enterprise account management experience Any Citrix virtualization certifications (CCA-V, CCP-V, CCE-V) Any Citrix networking certifications (CCA-N, CCP-N, CCE-N)
Fresher
2 - 4 Hires
