Sr. Technical Support Engineer Job in Magic Software Enterprises

Sr. Technical Support Engineer

Responsibilities

• Provide Level 1, Level 2 Support
• Provide functional expertise in the technical support process
• Work with customers to ensure highest satisfaction level.
• Capable of handling critical & escalated cases in a timely fashion.
• Capable of handling customer production environments & debug the issues remotely
• Contribute achieving significant research outcome on escalated cases handled by the team.
• Providing consulting services on-site support and specific training if needed.
• Documenting all case details, investigation, and resolution.
• Creating knowledge units for the knowledge base.
• Providing consulting services on-site support and specific training if needed.

Experience / Skills Required

• Experience 5+ years (B.E./MCA/MCS/BCS/BCA)
• Knowledge of enterprise architecture.
• Experience in providing customer or client support via call, mail & remote
• Familiar with RDBMS, example Oracle or SQL (Basics concept of SQL queries).
• Proficient in integration tools, Middleware technology.
• Understanding of programming concepts (Java or Dot net).Good Knowledge with Web Services / REST services
• Good Knowledge with XML /JSON formats
• Exposure on Angular can be added advantage
• Great interpersonal and communications skills
• Proficient in written and spoken English

Education:B.E./MCA/MCS/BCS/BCA