BriefCase
BriefCase

Sr. Technical Support Engineer Job in Magic Software Enterprises

Sr. Technical Support Engineer

Magic Software Enterprises 4+ weeks ago
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Job Summary

Sr. Technical Support Engineer

Responsibilities

  • Provide Level 1, Level 2 Support
  • Provide functional expertise in the technical support process
  • Work with customers to ensure highest satisfaction level.
  • Capable of handling critical & escalated cases in a timely fashion.
  • Capable of handling customer production environments & debug the issues remotely
  • Contribute achieving significant research outcome on escalated cases handled by the team.
  • Providing consulting services on-site support and specific training if needed.
  • Documenting all case details, investigation, and resolution.
  • Creating knowledge units for the knowledge base.
  • Providing consulting services on-site support and specific training if needed.

Experience / Skills Required

  • Experience 5+ years (B.E./MCA/MCS/BCS/BCA)
  • Knowledge of enterprise architecture.
  • Experience in providing customer or client support via call, mail & remote
  • Familiar with RDBMS, example Oracle or SQL (Basics concept of SQL queries).
  • Proficient in integration tools, Middleware technology.
  • Understanding of programming concepts (Java or Dot net).Good Knowledge with Web Services / REST services
  • Good Knowledge with XML /JSON formats
  • Exposure on Angular can be added advantage
  • Great interpersonal and communications skills
  • Proficient in written and spoken English

Education:B.E./MCA/MCS/BCS/BCA
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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