Sfmc Client Delivery Tech Lead Job in Theorem

Key Responsibilities:

• Minimum 6 to 8 years of handling team, hands-on design, development experience in Salesforce marketing cloud.
• Allocate work to team members based on client specifications and deadlines (TAT), criticality of work, member s awareness of project etc..
• Handhold team members and providing guidance on development work
• Take on end-to end development work for critical projects i.e. understanding client specifications; scoping, coding, ensuring Hygiene factors are done, testing at every stage, providing testing document and finally generating reports for clients
• Identify and develop common application that can be used across clients
• Ensure code reviews session are done on a weekly basis
• QA/testing for other development
• Ensure team targets are met in terms of production volumes, accuracy and TAT
• Send audit reports and MIS to reporting authorities at desired periodicity
• Track and monitor team performance to achieve quality and productivity standards; team appraisals, periodic review meetings and feedback
• Liaise with customers in getting any clarifications that they may have, resolving customer issues and queries
• Manage and solve issues and escalations from team members, provide hands-on technical support
• Make team members aware of their roles and responsibilities
• Motivate team and keeping the team morale up
• Training new members and grooming existing members
• Maintaining open line of communication with customers; management and team
• Escalating team or customer issues if required
• Ensuring continuous improvement initiatives are taken for both internal and external customers

Candidates Skills & Experience:

• Excellent In Oral and written communication skills
• Any graduate with 6 to 8 Years of Experience in handling team and on design, development SFMC platform with a certification of SFMC development, email specialist and SFMC consultant.
• Technical knowledge on marketing automation and CRM systems
• Experience handling end-to-end implementation projects on SFMC
• Con guring required Data Extensions, E-Mails, Contents and other activities (Microsites, User-Initiated mails, Triggered E-Mails, Programs and various other send).
• Con guring new instances into marketing cloud Sender pro le, delivery pro le, RMM, SAP etc.
• Marketing cloud Connect Worked on Salesforce Objects and capable in retrieving data from Salesforce Objects Sales cloud/Service cloud to Marketing cloud
• Creating Automations using automation studio activities and capable to troubleshoot any issues within the automations created.
• Creating Contact attributes and Journeys using Contact Builder & Journey Builder Dashboards.
• Creating cloud pages/custom preference center pages and building suitable functionalities per the client requirement.
• Experience in handling projects on various other studios of SFMC like Mobile Studio, Ad Studio,
• Social studio.
• Knowledge on Interaction studio
• Web UI: HTML5, CSS, JQuery UI, Angular JS, React JS, JQuery, responsive design
• Expertise in handling complex amp scripting scratch coding and debugging
• Experience with programming skills Any: C, C++, Java, C#, MVC
• Pro cient developing SQL and experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
• Strong knowledge of Salesforce API integration based on previous work. Experience on data integration from external source into Salesforce is a plus.
• Web services (POST, SOAP, REST, and JSON)
• Good to have Experience on Pardot Marketing Automation and other studios of marketing cloud Salesforce DMP, Data Studio, Social Studio and Mobile Studio.