Email Manager Adobe Campaign Standard Job in Theorem

Key Responsibilities

• Manage client email marketing campaigns and processes including client communications, campaign scheduling, targeting, mailing issues, procedures, and expectation setting.
• Exercise proactive approach, independent judgment and discretion when communicating and resolving issues.
• Manage multiple email campaigns, SMS, and push campaigns including sending proofs and incorporating feedback from the customers with tight timelines.
• Monitor and troubleshoot data transfers and data integration issues as part of complex, dynamic messaging templates.
• Make recommendations on process improvement and operational execution on delivery of data and creative assets to support business.
• Utilize effective customer service techniques to handle client concerns.
• Work with various internal departments to manage client issues, assess impact, and develop solutions.
• Lead process definition with clients on workflow to receive and manage messaging assets for campaigns.
• Manage creative asset delivery, coordination, and processing.
• Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues and produce reports for analyzing program results.
• Proof and quality check projects.
• Maintain accurate and complete client files documenting specific requirements of each client.
• Handle customer questions and complaints in a timely, professional manner.
• Facilitate management of client enhancement projects.
• Assist in documenting, scoping, and communicating change orders.
• Train Clients on the use of email marketing program management, reporting, and analysis applications.

Candidates Skills & Experience:

• 3 to 5 years of experience with Adobe Campaign Standard Workflow activities, Delivery activities, Technical workflows, User and Role Administration
• Experience on managing client email marketing campaigns including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting.
• Exercise proactive approach and discretion in resolving client issues
• Must have excellent oral and written communication skills.
• Experience in responsive build techniques, grid layout concepts, W3 compliance.
• Hands on knowledge in Photoshop and Dreamweaver(CS5& CS6)
• Newsletter and landing page design experience a plus.
• The candidate must possess high level of attention to detail, in-depth analytical skills and present a clear thought process.
• Open to expanding knowledge and furthering skill sets
• Proficiency in MS Excel, PowerPoint, and Word.
• Knowledge of current Email Marketing trends and best practices.
• Ability to maintain a flexible work schedule in order to accommodate project ad client needs.
• Ability to work collaboratively with teams

Why Work For Theorem?

• You will have the opportunity to work directly with some of the largest and coolest brands.
• We are a fun, creative team with a passion for our work.
• Great place to work with phenomenal growth opportunity
• Rapidly growing business and team
• Great benefits and high employer contributions medical, accidental and term Insurance
• Generous time off policies
• Business casual dress code