Desktop Support Engineer Job in Tecstub

Job Summary:

Our IT Company needs a capable, motivated Desktop Support Engineer to take over all aspects of the configuration and maintenance of our computer systems. Do you love tackling problems head-on? Do you enjoy coming up with creative solutions to a business s pain points? Are you constantly updating your knowledge of hardware and software trends and advancements? If you can answer yes to those questions, you ll fit in well with our company. We run a fast-paced but casual office in a supportive atmosphere. As the only IT staff member on our team, you ll wear lots of hats and gain plenty of valuable experience

What you will be doing:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Creating user accounts and performing access control
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Provide desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Troubleshooting networking and connection issues
• Meeting with the user to diagnose software, networking, or hardware issues
• Providing technical support via remote-access systems
• Administrate infrastructure, including databases, malware protection software, and other processes
• Tracking and managing work records
• IT asset inventory management
• Maintain documentation and technical specifications and best practices

What you will bring:

• 2-5 years of experience as Desktop Support Engineer/IT administrator in to IT Industry
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Ability to respond to help desk requests after hours on a limited basis
• Working with internet gateways, firewalls, and routers
• Basic knowledge of operating system such as Linux

Educational Qualification:

• Diploma or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

Added Bonus If you have:

• Knowledge of Jira Access Management
• Networking certification such as CCNA or other
• Manage the Linux working environment in local machine

What we will offer you:

• Floating Holidays: As we work remotely, you can choose your own regional festival holidays for the year. You get a total of 30 days of paid time off
• Rewarding Culture:Employee rewards and recognition, performance bonuses, special gifts on birthdays and important life events, and more...
• Cross-cultural team: Opportunity to work with cross-cultural, cross-country, and cross-functional teams across the globe
• People First Approach: We believe in taking care of our employees and therefore constantly empower them with a dedicated learning budget for courses and certifications
• Company retreats: Once a year
• Work with the founder: We follow a flat structure and an open-door policy that enables you to interact daily with everyone up to our CEOs
• Special Leaves: We value our employees and want them to spend quality time with their families during important life events like birthdays, maternity, and paternity events