System Engineer/desktop Support Engineer Job in Precision Group

Job Description

Position System Engineer

Level L1 Support

Key skills Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.

Work experience 1 to 3

Location Ahmedabad , Jaipur, Bikaner

Seniority level Associate

Employment type Full time

Job Function Enduser Support

Number of Vacancies 10

Industry Information Technology & Services

Annual salary ranges 1,50000/- to 1,60000/-Lakhs (Per Year)

Education B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG

Reporting to Service Delivery Manager /Team Lead

Windows Support 24/7 / General

Job Description

• Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
• Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
• Installation and Managing of antivirus products
• Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
• Installation, Configuration of Biometric devices.
• Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
• Managing of DNS, Active Directory, basic window server
• Troubleshooting basic thin client issues.
• Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
• Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
• Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
• Installation, configuration of Antivirus Cementech & MacAfee
• Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Configuration and support for iPad & iPhone.
• Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
• Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
• Installation and managing of Video conferences

Desired skills and experience

• Minimum 1 to 3 years experience in a similar End user support role
• Any Bachelor s degree / diploma (without any backlogs)
• Certification course completion on MCSE /CCNA will be added advantage.
• Willing to support under 24/7 support.
• Provide user support to quickly diagnose and resolve desktop issues.
• Good verbal & written communication skills.Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits