BriefCase
BriefCase

Crm - Consultant Job in Tecnovos

Crm - Consultant

Tecnovos 4+ weeks ago
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Job Summary

JOB PURPOSE:

We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers/channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product/services.

RESPONSIBILITIES:

  • Experience in end-to-end Banking operational procedures
  • Building relationships and coordinating with internal/external team members.
  • Handling irate customers in polite way
  • Dedicatedly handling Inward and outward calls/reports
  • Ready to go extra mile and work when team/management needs support in accomplishing task.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Collaborate with internal teams (e.g., sales, Technical, finance & senior management) to address customers needs.
  • Must have experience working on Confluence and JIRA and ability in creating product backlogs.
  • Experience in Risk management, Data Management and Fraud Management is a plus.
  • Industry knowledge in digital banking/finance and telecom with experience in developing markets.

SKILLS AND ABILITIES:

  • Ability to perform consistently under ambiguity, changing business requirements by converting that into Recruiting efforts.
  • High focus on outcomes and ability to stand up to committed deliverables.
  • Good communication, interpersonal skills
  • Effective verbal and written communication skills
  • Banking Knowledge
  • Effective interpersonal skills
  • Effective Negotiation skills
  • Effective time management skills/Multitasking
  • Bachelor s Degree/or MBA
  • Fluent in Marathi/Hindi/Kannada/English languages
  • Excel knowledge
  • Maintenance of reports.
  • Willingness to take initiatives

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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