Business Analyst Ivr Job in Techno-comp Computer Services
Business Analyst Ivr
Techno-comp Computer Services
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Description:
- Experience in handling IVR projects
- Experience in designing conversation IVR. E.g. Google dialog flow
- Experience in designing IVR Chatbot integration flows
- Handle multiple systems to deliver business objectives
- Excellent data analysis skills
- Understand the Business requirements and convert the same to IVR Technical & configuration specifications
- Create VISIO diagrams for IVR flows
- Create Business requirement document
- Support Development team in terms of creating Technical specification requirement
- Defining reporting and alerting requirements
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Help design, document and maintain system processes
- Experience in designing IVR-Chatbot integration flows
- Handle multiple systems to deliver business objectives
- Proficient in creating and executing database queries
Experience Required :
5 to 7 Years
Vacancy :
2 - 4 Hires
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