Technical Support And Training Manager Job in Techgenies

Technical Support And Training Manager

Techgenies 4+ weeks ago

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Job Summary

Responsibilities

After an onboarding period where the team member will be fully trained on Saas, softwares and solutions, she/he will

Deliver full demos of Saas, softwares, assessments and other solutions, to prospects and clients
Deliver full training to independent contractors working for the company, making them facile with all our solutions;
Provide and ensure extensive technical assistance to customers in relation to any issue they may encounter, in relationship with product owner to diagnose issues;
Resolve technology related problems
Collaborate with team and client to support client deliverable deadlines, working on assigned projects as needed
Analyze digital content providers' processes and identify opportunities to accelerate digitizing books and releasing them faster
Respond in a timely way to product-related inquiries
Inform and trains clients about products and their use
Document customer needs
Report customer feedback
Coordinate with the sales team

Education and skills

Bachelor in Computer Science, IT Engineering, or relevant field with an average acumen in the Human Resources Industry.
Proficient in MS Office
Knowledge of digital technologies
Strong communication and interpersonal skills
Strong sense of service
Strong team spirit
Agility and flexibility
Fluent in English and French. Another European language appreciated.