Team Leader For International Us Outbound Lead Generation Process Job in Tech Casa Llp

Job description:
We are urgently hiring for Team Leader for Outbound Sales at our Noida sector 63 Location.
Desired Candidate Profile
Any Graduate
Good Communication Skills
Should have 1 year experience on paper as a Process Trainer from BPO Outbound sales
Roles and Responsibilities

• Should have Hands-on experience in Team management and KPI s like AHT, Shrinkage, Attrition,
  Occupancy, Rostering.
• BPO experience is mandatory
• Should have managed Team and worked towards bottom quartile.
• Should be comfortable working from office
• US Shift
• 5 days a week
• Good communication skills required
  Interested candidates please share resumes gracy@mytechcasa.com
  Role Team Leader -(Nontechnical)
  Industry Type BPO, Call Centre, ITeS
  Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
  Employment Type Full Time, Permanent
  Role Category Voice
  Key Skills
  BPO Team Management Team Handling Customer Service International Call Center Bpo Operations
  Rostering Operations Team Handling Shrinkage Voice Process Attrition AHT Customer Support TL
  Customer Care Team Leading Call Center People Management SLA Management Operations
  Education
  UG: Any Graduate
  PG: Any Postgraduate