Customer Support Manager Job in Team Vunet Systems
Customer Support Manager
Team Vunet Systems
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Roles & Responsibilities
- Responsible and Accountable for Customer Satisfaction pertaining to all support activities for one or multiple customers.
- Supervise day-to-day operations of the customer support team in providing timely and effective solutions for customer requests.
- Enhance customer service procedures, policies, and standards to make them more effective and efficient.
- Develop customer satisfaction goals and coordinate with the team to meet them on a regular basis.
- Applies strong subject matter knowledge to manage the team s activities in solving moderate to complex business/technical issues within established policies.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions.
- Provides technical as well as people leadership. Responsible for developing, training new customer support engineers.
- Ensures team meets or enables achievement of relevant IT metrics and commitments per IT business goals and objectives.
Skills & Experience
- 8-10 years of experience in IT Infrastructure customer support management.
- An Engineering Graduate or Postgraduate Engineer
- Experience in working with IT Infrastructure Monitoring tools, Log Analytics, Automation tools
- Knowledge of IT Infrastructure components like Server, Database Storage, Networking, Web Servers, Middlewares, 3 Tier Application Delivery including infrastructure terminology and basic functionalities
- Able to prioritise and execute tasks when under severe customer pressures
- Able to build relationships with senior and junior stakeholders alike
- Build good relationships with customers and implement a process to monitor their performance against service level agreements
- Excellent communication skills
- Self Motivated and ability to be productive in a fast-paced, dynamic environment
Experience Required :
8 to 10 Years
Vacancy :
2 - 4 Hires
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