BriefCase
BriefCase

Customer Service Associate Iii Job in Te Connectivity Corporation

Customer Service Associate Iii

Te Connectivity Corporation 4+ weeks ago
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Job Summary
  • Lead the development and delivery of blended learning and coaching solutions, for Voice & Accent as well as Written Communication Skills used in a Corporate Customer Service environment and as directed by Global Operations Support Team.
  • Voice & Accent scope includes voice modulation, clarity of speech, accent neutralization, correct grammar & pronunciation, listening, and comprehension.
  • Written communications scope includes clear, complete and accurate written responses to customer inquiries while ensuring use of correct spelling, grammar and word choice to fully resolve the customers inquiry at the first point of contact.
  • Conduct Training Needs Assessment. Based on Verbal and Written communication needs, design, develop & deliver blended learning solutions to address needs for the new hire, tenured and leader groups.
  • Assess/Certify learner achievement to ensure the delivery of superior verbal and written communications. Conduct remediation for outliers as-needed.
  • Monitor and analyze verbal and written communications for real-time feedback. Provide ongoing coaching to reinforce continued skill building. Measure learning curve and analyze data to report on goal achievement.
  • Conduct calibrations for all groups to identify and syndicate best practices.
  • Maintain employee training records, evaluate and make recommendations on training content, methodology & technology for improved learner performance.
  • Work with Global Operations Support Team to deliver Process and Quality improvements aligned to deliver Extraordinary Customer Experiences (Making it easy for customers to do business with TE, Resolving at the first point of contact, and Enabling Consultative Selling for business growth)
  • Maintain knowledge repository for Voice, Accent & Written Communication Skill Improvement.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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