Customer Service Associate - Voice And Chat/email Support Job in Telligent Support Llp

Customer Service Associate - Voice and Chat/Email Support.

Experience: 0 - 4 Years

Are you ready to make a difference, help our customers and make the most in the gaming industry?
If reading this has ignited the passion for games in you, read on:

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.

What will you be doing:

• Provide support and resolving technical issues via email, phone and other electronic communications
• Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality / CSAT scores for the work performed

What we're looking for

• 6 months to 4 years of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
• Excellent oral and/or written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills and experience
• Self-starter who is excited about learning new technologies on a daily basis

Benefits

• Best in the industry pay
• Performance based incentives
• Excellent growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities
• Free unlimited meals
• Free transportation (both ways) for maximum ease
• Security Escort for women taking Company cab post 9PM
• Medical Insurance

We hire smart and inTelligent people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.

Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe "Happy Employees Equals Happy Customers". Please visit us at www.telligent.in for further details.