BriefCase
BriefCase

Customer Success Manager Job in Tatvic Analytics Private Limited

Customer Success Manager

Tatvic Analytics Private Limited 4+ weeks ago
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Job Summary Description

Responsibilities w.r.t Customer:

  • Keep the promises made to the customer in terms of deliverables.
  • Regular sharing with the customer with solutions and insights to keep customer satisfaction high
  • To see the bigger picture at the customer level to provide more clear value and communicate the requirement effectively to the technical team.
  • To keep exploring the needs of the customer to provide value-added solutions to the customer
  • To demonstrate the value provided to the customer is effectively used and experienced by senior-most member in the customer s team
  • Provide immediate solution for core technologies like GA 360, Visualization changes in dashboards, and changes in BQ
  • Guide the customer on a technology road map for their requests.

    • Team Responsibilities

  • To have an understanding of roles, information, and path of creating solutions to work with the technical team
  • Document a challenge accurately for communication with the technical team.
  • Participate in the recruitment process including interviews, creating tests as required based on the need to recruit people who are compatible with our culture and skilled to accomplish the job.

    • Business Responsibilities

  • To track the revenue in the number of hours being billed to customers and ensure they are on Goal by taking necessary action.
  • Keep a birds-eye view of the needs of the customer and generate new insights and solutions for the customer.

    • Functional Competencies Required:

    • Customer Focus
    • Consulting Skills
    • Data Analysis & Collection
    • Reports and Visualization
    • Formal Presentation
    • Statistical Analysis
    • Databases
    Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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