Lead Associate - Guest House Services Job in Tata Power Company Limited

Lead Associate - Guest House Services

Mumbai, Maharashtra
Not Disclosed
Full-time

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Job Summary Skills Guest Services Expertise: Deep understanding of guest services, food and beverage (F&B), and property maintenance standards. Customer Service Excellence: Proven ability to deliver exceptional customer experiences and build strong relationships. Analytical and Decision-Making: Strong analytical skills to assess situations, identify problems, and make informed decisions. Context to the Role Operational Leadership: Responsible for the day-to-day management and oversight of guest houses and hostels. Experience: Extensive experience in managing reputable hotel chains, with a focus on guest satisfaction and operational efficiency. Event Management: Hands-on experience in coordinating large events and ensuring smooth execution. Key Deliverables Customer Satisfaction: Provide exceptional customer service, exceeding guest expectations and ensuring high-quality experiences. Team Leadership: Train, manage, and supervise guest house/hostel support staff to deliver outstanding service. Property Maintenance: Oversee the upkeep and maintenance of properties to maintain a high standard of cleanliness and functionality. Asset Management: Proactively monitor and maintain assets to ensure consistent service levels throughout the year. Systems Optimization: Oversee and optimize systems used for bookings, maintenance scheduling, and other operational tasks. Behavioral Attributes Adaptability: Ability to quickly adapt to changing circumstances and remain agile in a dynamic environment. Customer Focus: Passion for delivering exceptional customer experiences and exceeding expectations. Results-Oriented: Driven to achieve high-performance results and continuously improve processes. Excellence: Strives for excellence in all aspects of work and sets high standards for the team. Purpose-Driven: Motivated by a sense of purpose and committed to making a positive impact. Continuous Learning: Eager to learn and develop new skills to stay ahead of industry trends.

Experience Required :

6 to 12 Years

Vacancy :

2 - 4 Hires