Service Desk Job in Tata Consultancy Services

Service Desk

Mumbai, Maharashtra
Not Disclosed
Full-time

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Job Summary Job Role: Service Desk Advisor Location: Mumbai Experience: Not specified Role Expectations: Provide first-level support through calls, chats, and web tickets. Handle incidents and service requests, ensuring timely resolution. Demonstrate technical understanding of products and services. Maintain positive client relationships and ensure customer satisfaction. Take ownership of incidents and escalate issues when needed. Maintain high service standards, particularly during high-volume periods. Willingness to work in shifts. Job Function: Technology Role: Advisor Job Id: 338144 Desired Skills: Service Desk experience Desired Candidate Profile: Qualifications: Bachelor of Engineering (B.E.)
Qualification :
Bachelor of Engineering (B.E.)

Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires