Service Desk Job in Tata Consultancy Services

Service Desk

Mumbai, Maharashtra
Not Disclosed
Full-time

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Job Summary Job Role: Service Desk Agent Location: Mumbai Role Description / Expectations: Primary Role: Provide first=level support via calls, chats, and web tickets, handling incidents and service requests in line with Service Desk objectives. Technical Assistance: Offer technical support for clients and partners through multiple channels (call, chat, web). Incident Coordination: Ensure timely resolution of incidents and service requests, coordinating with the relevant teams as needed. Technical Understanding: Demonstrate thorough knowledge of products and services in the support catalog. Client Relationship: Develop and maintain positive relationships with clients, ensuring their satisfaction at all times. Ownership: Take full responsibility for incidents, from initiation through to successful resolution. Follow up as necessary and keep clients informed. Escalation: Know when to escalate issues to ESS or Team Leaders for quicker resolution. Core Values: Uphold client=centric values and align with the bank s processes to ensure the best user experience. Timely Issue Resolution: Resolve issues efficiently during high call volume periods and escalate when necessary. Shift Work: Be ready to work in shifts. Location: Mumbai Job Function: Technology Role: Advisor Job ID: 338144 Desired Skills: Service Desk experience Qualifications: Bachelor of Engineering (BE)
Qualification :
Bachelor Of Engineering

Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires