Sr. Service Desk Analyst Job in Equiniti India Private Limited

Sr. Service Desk Analyst

Equiniti India Private Limited 4+ weeks ago

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Job Summary

Objective of job

To provide voice and email support to all IT users across Shareholder and Investment solutions.

Key Responsibilities

Act as a single point of contact for the users
Log tickets, Track the progress, update and close the tickets as per the status
Handle voice calls and email requests from users.
Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc.
Remote into users workstation/laptop, wherever required to fix the issue as first line fix.
To operate in Technical Help Desk by working in 24 X7.
Undertake Knowledge transfer from peers on transition, new tasks and process changes
Periodical updating of Knowledge base and procedure documentation

Skills

Basic Degree with a good track record. Preferable in engineering/technology
Excellent verbal and written communication skills in English.
Should have an overall 5+ years of experience in handing Technical Help Desk function.
Good knowledge of Microsoft Operating systems Windows XP, Vista, Windows 7 and Windows 8
Good knowledge on MS Outlook
Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc.
Good knowledge of Print Services, TCP/IP and Network connectivity.

Desirable

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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