BriefCase
BriefCase

Solution Architect (sme Service Management) Job in Symphony Summitai

Solution Architect (sme Service Management)

Symphony Summitai 4+ weeks ago
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Job Summary

Responsibilities:

  • Demonstrate expert knowledge on ITIL-based service delivery
  • Owns organizational transformation efforts as related to ITIL implementation across service lifecycles
  • Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
  • Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act).
  • Works with customers to communicate ITSM vision and benefits.
  • Develops strategies to eliminate gaps in service while improving efficiency and effectiveness. Identifies and removes risks associated with proposed processes.
  • Leads configuration and documentation of Service Portfolio and Service Catalog. Develops Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) with stakeholders for each service. Leads efforts to build a Service Management Center of Excellence (COE)
  • Applies strong analytical and technical skills to document the findings in accordance with approved quality procedures and standards. Works independently, interacts with clients and delivers presentations.
  • Hands on experience in deployment of tools like Service Now, HP, BMC, CA etc.

Qualifications:

  • Preferably engineer/Technical Degree
  • Preferably with IT infra management experience
  • Total of 10- 12 years of experience and 5 to 6 years of relevant experience.
  • ITIL expert certifications
Experience Required :

5 to 6 Years

Vacancy :

2 - 4 Hires

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