Executive - Customer Service Job in Swift Cargo Pvt. Ltd.
Executive - Customer Service
Swift Cargo Pvt. Ltd.
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Act as single point of contact for customers and manage/negotiate pricing and co-ordinate for all shipments.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements, be proactive in order to minimize service crises.
- Research on rates and routes to get competitive rates.
- Arrange shipments by examining destination, route, rate, delivery time.
- Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.
- Follow-up with customers for outstanding payments.
- Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.
Experience Required :
1 to 4 Year
Vacancy :
2 - 4 Hires
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